How do I place an order?
Browse our collection, select your desired items, choose size and color, then add to cart. When you’re ready to checkout, follow the prompts to provide shipping information and payment details.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can also check your order status by logging into your account on our website.
What shipping methods do you offer?
We offer Standard Shipping (5-7 business days), Express Shipping (2-3 business days), and Next Day Shipping (order by 1 PM EST). International shipping is available to select countries.
Do you offer free shipping?
Yes! We offer free standard shipping on all domestic orders over $75.
How long will it take to receive my order?
Orders are typically processed within 1-2 business days. Delivery time depends on your chosen shipping method and location. Please note that international orders may take longer due to customs processing.
Do you ship internationally?
Yes, we ship to select countries. International customers may be responsible for customs fees, import duties, and taxes required by their country.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of purchase for unworn items in original condition with tags attached. Returns must be accompanied by the original receipt or order confirmation.
How do I return or exchange an item?
To initiate a return or exchange, please email giudici.sales@louisclothings.shop with your order number and reason for return. We’ll provide instructions on how to proceed.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
How long will it take to process my return?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method.
Can I exchange an item for a different size or color?
Yes, exchanges are available for different sizes or colors of the same item, subject to availability.
Products & Sizing
How do I find the right size?
Each product page includes a detailed size guide. We recommend measuring yourself and comparing to our size charts for the best fit.
Are your clothes true to size?
Our clothing generally runs true to size, but we recommend checking the specific size chart for each item as sizing can vary between styles.
What materials do you use in your clothing?
We use a variety of materials including cotton, polyester, spandex, and blended fabrics. The specific materials for each item are listed on the product page.
How should I care for my purchases?
Care instructions are provided on the product page and on the garment tags. Generally, we recommend washing in cold water and hanging to dry for longevity.
Do you offer custom or personalized items?
At this time, we do not offer customization or personalization services.
Payment & Security
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay.
Is my payment information secure?
Yes, we use industry-standard encryption and security measures to protect your information. We never store your complete credit card details on our servers.
Do you charge sales tax?
Sales tax is charged according to state regulations. Tax will be calculated at checkout based on your shipping address.
When will my credit card be charged?
Your card will be charged when you place your order.
Account & Loyalty
Do I need to create an account to shop?
No, you can check out as a guest. However, creating an account allows you to track orders, save favorites, and enjoy a faster checkout experience.
What are the benefits of creating an account?
Account holders can track orders, save shipping information, create wishlists, and receive early access to sales and promotions.
Do you have a loyalty program?
Yes! Our loyalty program rewards you with points for every purchase, which can be redeemed for discounts on future orders.
How do I subscribe to your newsletter?
You can subscribe at the bottom of our homepage or during checkout. Subscribers receive exclusive offers and early access to new collections.
Contact & Support
How can I contact customer service?
You can reach our customer service team at:
- Email: giudici.sales@louisclothings.shop
- Phone: (804) 579-1417
- Address: FENG SHANGS LLC, 9048 N 80th Ln, Peoria, AZ 85345
What are your business hours?
Our customer service team is available Monday through Friday, 9 AM to 5 PM EST.
Do you have physical store locations?
Currently, we are an online-only retailer without physical store locations.
Can I cancel my order after it’s placed?
We process orders quickly. Please contact us immediately at giudici.sales@louisclothings.shop if you need to cancel. Once an order has shipped, it cannot be canceled.